Documentation

Set up license count warning emails

With the new release of ThoughtFarmer 9.4, you're now able to receive emails when you're approaching or exceeding your license limit. This will allow you to keep track of the number of licenses on your site and prompt you to contact us to order more licenses to meet the needs of your organization! 

Who can receive these emails?

You have the option of sending emails to the administrators on your site or only the system administrator.

Who are your administrators?
  • You can check your administrators by going to the Admin Panel > User Management 
  • On the left-hand menu under "Account Type" you'll see an option to filter by "Administrators"
  • This will generate the list of all the administrators on your site
Who is your system administrator?
  • You can check who's your system administrator by going to the Admin Panel > then click Site Settings (listed at the top left under version and maintenance period) 
  • You'll see the "site administrator" listed as the last field in this pop-up box 
  • The email that's associated with that profile is the one that would receive notifications

How to Enable Emails for All Administrators

  1. Go to the Admin Panel > Configuration Settings
  2. Copy and paste this text "licenseLimits.sendAdminEmails"
  3. By default, this is set to "false" but we will want to select "true"
  4. Click save

How to Enable Emails for Your System Administrator Only

  1. Go to the Admin Panel > Configuration Settings
  2. Copy and paste this text "licenseLimits.sendEmailOnlyToSystemAdmin"
  3. By default, this is set to "false" but we will want to select "true"
  4. Click save

When Will the Warning Emails Be Sent?

"Attention: 95% / 100% user limit has been reached":
  • When your license usage gets between 95-100%, there will be a trigger set to recheck this in 48 hours. 
  • If in 48 hours you are still between the 95-100%, you will receive the approaching license limit warning email.
    • If the recheck determines you surpassed 100%, you will receive the license limit exceeded email instead.
"Attention: 100% user limit has been reached":
  • When your license usage gets above 100%, there will be a trigger set to recheck this in 48 hours. 
  • If in 48 hours you are still above 100%, you will receive the license limit exceeded email.
    • If the recheck determines you are between 95%-100%, you will receive the approaching license warning email instead. 
We set up this 48 hour period before we send you an email just in case this is an accident or you're making adjustments to your licenses. This gives you a grace period to adjust it to normal as needed! 
 

If you have any questions about this, please submit a ticket to our helpdesk at helpdesk@thoughtfarmer.com